A person in America challenged a hospital's incorrect bill of Rs 1.6 crore with the help of an AI chatbot. The chatbot identified discrepancies in the bill and drafted a legal letter, after which the hospital had to admit its mistake and reduced the bill to just Rs 29 lakh.
AI Chatbot: In America, a person uncovered a case of hospital overcharging with the help of an Artificial Intelligence chatbot. His brother-in-law had unfortunately passed away in the ICU after a heart attack, following which the hospital sent a bill of Rs 1.6 crore for four hours of treatment. When the individual had the bill reviewed by the Claude AI chatbot, duplicate and incorrect charges were revealed. Upon sending a legal letter prepared with AI's assistance, the hospital admitted its error and issued a new bill, collecting only Rs 29 lakh.
AI Chatbot Detected Billing Discrepancies
A user from America, who identified himself as nthmonkey on X (formerly Twitter), reported that his brother-in-law was admitted to the hospital after a heart attack. He passed away after about four hours of treatment in the ICU. Sometime later, the hospital sent a bill for Rs 1.6 crore (approximately $190,000).
When the user meticulously studied the bill, he found several ambiguous and duplicate charges. He sought help from Anthropic's Claude AI chatbot, which analyzed the entire bill. The chatbot revealed that the hospital had charged twice for the same surgery – once as an operation fee and then separately for each medical item. This resulted in additional charges amounting to approximately Rs 90 lakh.
Legal Notice Prepared with AI's Help
After the errors came to light, the individual used the AI chatbot to draft a legal letter, warning the hospital against overcharging. The letter factually detailed the billing discrepancies and mentioned the possibility of legal action.
Subsequently, the hospital admitted its mistake and immediately issued a new bill, which amounted to just Rs 29 lakh (approximately $35,000). This action saved the patient's family over one crore rupees.
'AI is No Longer Just a Tech Tool, It's a Protector'
Following the revelation of this case, people on social media are praising the AI chatbot. Many users commented that this example demonstrates how AI is evolving from being merely an informational tool to becoming a protector of people's rights.
Experts state that billing transparency in hospitals remains a significant challenge, and technologies like AI can play a crucial role in making this process fair.
