Apple, renowned for its premium quality and excellent service, is again in the news regarding a technical issue. This time, the problem involves 2023 Mac Mini models, which have recently experienced a sleep mode bug.
Tech Desk: Apple, globally famous for its innovative technology and premium products, has once again upheld its user trust. If you are a Mac Mini (M2 chip model) user and your device fails to turn on after entering sleep mode, there's good news. Apple has acknowledged this problem and launched a free repair program, requiring no additional payment from users.
This program applies to select Mac Mini models manufactured between June 16, 2024, and November 23, 2024. Let's delve into the details of the issue, the affected devices, and how to avail of this program.
What is the problem?
According to Apple, some users reported that their Mac Mini (2023 M2 Chip Model) does not turn back on after entering sleep mode. Once the device enters sleep mode, it fails to restart and becomes completely unresponsive. This issue stems from an internal hardware fault.
Which Mac Mini devices are affected?
- Apple clarifies that this issue affects only Mac Mini models:
- Manufactured between June 16, 2024, and November 23, 2024
- Equipped with the Apple M2 chip
- If your device falls within this date range and you are experiencing this problem, you can benefit from Apple's repair program.
How to avail of the free repair?
Apple has announced that it will repair this manufacturing defect free of charge. Users need to visit an authorized Apple service center or Apple Store to submit their device. Technicians will examine the device, and if eligible, a free repair will be performed.
How to check if your device is affected?
To determine if your Mac Mini is covered under this free repair program, follow these steps:
- Obtain your Mac Mini's serial number (found in the About This Mac section)
- Visit the Apple Support website
- Enter your serial number into the Eligibility Checker Tool
- The website will indicate whether your device is included in the program
- If your device is eligible, you can schedule an appointment at your nearest Apple Store or authorized service provider.
Importantly, even if your Mac Mini is outside the standard warranty period, the repair will still be free under this program. However, the repair is only for the specific technical issue acknowledged by Apple – the inability to power on after sleep mode.
Why does Apple do this?
Apple consistently prioritizes the quality of its products. To maintain its brand image and prioritize customer satisfaction, Apple periodically initiates such repair programs. This demonstrates Apple's willingness to acknowledge and rectify its mistakes.
- If you are a Mac Mini M2 chip user, check your serial number today.
- If your device is affected, contact your nearest Apple Store or authorized service center as soon as possible.
- Back up your device and save essential files before repair.
