Under the Delhi government's new initiative, WhatsApp Governance, citizens will be able to apply for government services such as driving licenses, marriage certificates, birth certificates, and caste certificates from the comfort of their homes. The entire process will be made easy, fast, and user-friendly through an AI-powered chatbot, freeing people from the hassle of visiting government offices and standing in long queues.
WhatsApp Governance: The Delhi government is soon going to launch a new chatbot on WhatsApp, through which citizens can apply for government documents like driving licenses, marriage certificates, birth certificates, and caste certificates from home. This service will be available in both Hindi and English, and an AI-powered chatbot will automate the entire process. Initially, 25-30 government services will be included, while other departments will be added in the future. This digital initiative will save time, eliminate the need to visit government offices, and also help control corruption.
These Documents Will Be Made on WhatsApp
Under the new scheme, several government services like marriage certificates, caste certificates, birth certificates, and driving licenses will be brought onto WhatsApp. Citizens will be able to directly apply for these documents through WhatsApp, verify them, and also download them.
The government believes that this digital process will not only expedite government work but also effectively curb corruption. It will eliminate the need for people to visit government departments or waste their time.
How the Service Will Work
The WhatsApp Governance platform will feature an AI-powered chatbot that will operate in both Hindi and English. This chatbot will assist users and automate the entire service, also providing information related to all concerned departments.
Initially, 25-30 government services will be integrated into this platform. Other departments will join in the future. It will be linked with Delhi's e-District portal for better coordination and data access.
How People Will Use It
Work is currently underway on the WhatsApp Governance platform, and a launch date has not yet been announced. After the launch, users will be able to initiate the application process by sending a "Hi" message to the chatbot. The chatbot will provide a form that needs to be filled out and uploaded along with necessary documents.
The government states that this entire process will be very simple and user-friendly, allowing citizens to apply for government documents from home.
