A research study by artificial intelligence company Anthropic indicates that artificial intelligence could affect several office-based jobs in the coming years, particularly roles that involve repetitive and structured processes such as data entry and customer service.
The study, conducted by Anthropic economists Maxim Massenkoff and Peter MacCrory, examines which occupations could be affected earliest by artificial intelligence technologies. The researchers used a framework called the Exposure Index, a system designed to measure the extent to which tasks within a job can be performed by AI systems.
According to the study, sectors such as technology, customer service, and data entry may experience the impact of AI earlier than other fields. In contrast, occupations that require physical labor are currently considered relatively less exposed to AI-driven disruption.
Maxim Massenkoff and Peter MacCrory developed the Exposure Index to analyze how artificial intelligence may affect different professions. Instead of focusing on job titles, the system evaluates the individual tasks that make up a role.
Jobs that include a higher share of tasks that can be performed by AI tools receive a higher score on the index. A higher score indicates a greater likelihood that artificial intelligence could influence or alter work in that occupation. According to the researchers, this approach provides a more precise assessment because it focuses directly on the nature of the tasks involved.
The report states that several technology and office-based roles fall within the range of occupations that could be affected by artificial intelligence. Professions such as programmers and software developers are among those highlighted, as AI tools are increasingly capable of writing code and managing certain technical processes.
Other roles identified in the study include customer service representatives, data entry operators, and positions related to medical records management. These occupations typically involve structured and repetitive tasks that can be automated by AI systems. As a result, companies are increasing the use of AI tools to perform such functions.
The report also states that not all professions are expected to be affected by artificial intelligence in the same way. Jobs that require physical presence and real-world interaction are currently considered less exposed.
Examples cited include cooks, lifeguards, and dishwashing roles. These occupations require human skills, rapid decision-making, and physical effort, capabilities that current AI technologies cannot fully replicate.
The report notes that there is currently no clear evidence of large-scale job losses linked to artificial intelligence. In sectors considered more exposed to AI, unemployment rates have not yet shown a significant change.
However, the study identifies early indications of change. Hiring of workers aged between 22 and 25 appears to be slowing in some sectors identified as exposed to AI. According to the researchers, companies may be gradually increasing the use of AI tools for entry-level tasks, which could influence the direction of the labor market in the future.
