Many users on Facebook and Instagram are having their accounts suspended without reason, leading to user frustration and raising serious questions about Meta's AI moderation system.
Meta: Millions of Facebook and Instagram users are currently in a state of deep confusion and frustration. The reason is the suspension of their social media accounts without any clear cause. Meta has not yet provided a transparent process for this, nor a reliable human assistance system. While social media platforms are considered a means of connection, earning, and expression, questions are now being raised about whether users' data and digital identity are safe in the hands of AI on these platforms.
Account Bans Without Warning: Increasing User Complaints
Recently, a large number of Facebook and Instagram users worldwide have complained that their accounts have been suddenly closed. No email, no notice, and no clear reason. Brittany Watson, a woman from Canada, who used Facebook to connect with personal memories and mental health support groups, had her account suspended for 9 days. She said, "It wasn't just an app, it was a part of my life."
Technical Error or AI Arbitrariness?
Meta has admitted that some Facebook groups were mistakenly suspended recently, calling it a 'technical error'. But experts believe the matter is much bigger and more widespread. Personal profiles, business pages, and Instagram accounts are also being affected.
Sam Toll, a 21-year-old user from England, said that his Instagram profile was closed without any warning, and when he appealed, he received a response in just 2 minutes—and that too, a negative one. He questioned, "Can a human review a profile so quickly? Clearly, the whole matter is in the hands of AI."
Impact on Businesses: People Involved in Digital Marketing are Troubled
Digital marketing expert Michelle Demelo says that the closure of both her Facebook and Instagram accounts disrupted her income and connections with clients. She said that her account was restored only when the BBC contacted Meta. She says, "A company that handles billions of users should at least provide a human helpline or live chat option."
AI Moderation vs. Human Understanding: Where is Meta Failing?
Meta's moderation system has now become almost entirely AI-based. Accounts are closed even for minor rule violations, but when users appeal, they don't even get a response, or they receive an automated response from AI.
This system is not only opaque, but it is also becoming dangerous for users' digital security and peace of mind. Experts say that as far as content moderation is concerned, AI can only be an assistant, not the final decision-maker. Human understanding, context, and emotional perspective are needed in decisions, which are currently completely absent.
Online Protest and Legal Pressure
Following this incident, more than 25,000 users have signed an online petition demanding transparency and accountability from Meta. Users are expressing their anger on Reddit, X (Twitter), and Facebook itself. Several groups have also planned to take legal action collectively against Meta. Some users have started trending hashtags like #DeleteFacebook and #MetaBoycott, which is damaging Meta's brand image.
5 Key Demands of Users
- Restoration of human moderation alongside AI
- Information on clear rule violations and a warning system
- Fast and transparent appeal process
- Priority support for digital businesses
- Guarantee of user data and memory security
