The ED has busted a fake call center in Delhi, uncovering a scam worth ₹100 crore. Foreign citizens were defrauded under the guise of technical support.
Scam Call: The Enforcement Directorate (ED) conducted a major operation on Wednesday night at a high-profile fake call center operating in the Khanpur area of Delhi. This operation commenced around 10:30 PM on July 31st and continued until the morning of August 1st. This ED raid has exposed an organized network that has been digitally defrauding foreign citizens for the past eight years. The investigation revealed that this gang has committed fraud of approximately ₹100 crore to date.
Raids at Three Locations, Accused Were Misusing Technology
The ED team simultaneously raided three locations in Khanpur, Delhi. Fake call centers were being operated at all these locations, where trained agents were targeting foreign citizens, particularly those from the United States, Canada, and European countries. From the call center, agents posed as technical support executives, representing Microsoft, Apple, and other well-known companies.
The software used by these agents was also quite advanced. They gained access to victims' computers through remote access tools such as TeamViewer and AnyDesk, convincing them that their systems were infected with viruses that required the purchase of 'licensed software' for correction. In reality, these software programs were either fake or pirated tools freely available on the internet.
Cyber Trap Active Since 2016, Foreign Citizens Became Victims
The ED's initial investigation revealed that this fraud had been running unchecked from 2016-17 to 2024-25. During this period, the accused defrauded thousands of people living in countries such as the United States, Canada, Britain, and Australia, transferring more than ₹100 crore into their accounts. The agents working at the fake call center were given proper training. They were made proficient in the English language and given scripts through which they psychologically pressured victims to execute their scheme.
Black Money Laundered Through Money Laundering
The investigation also revealed that the accused laundered the money earned from this fraud through various means. The money was first transferred to digital wallets and then brought to India via Bitcoin, gift cards, and hawala networks. The network is also suspected to have spread to Haryana, Punjab, and Uttar Pradesh, in addition to Delhi-NCR.
Similar Case Emerged in July as well
The Delhi Police had also busted a similar fake call center in July 2025, in which 11 accused were arrested for defrauding people by posing as bank employees. They had defrauded more than 100 people across the country of approximately ₹40 lakh. In this case, an investigation was initiated based on a complaint by a victim, Sanjay Kumar, ₹33,000 had been withdrawn from whose credit card. He was called as a customer care representative and lured with the promise of increasing the card limit.
Major Action by Palwal Police as well
Palwal ASP Shubham Singh had stated that the arrested accused posed as bank officers, obtained OTPs from the victims, withdrew money from their cards, and then withdrew it in cash from CSCs (Common Service Centers) through different wallets. The accused involved in this network—Pradeep, Mohit, Virender, Rohit, Sakshi, Sushbu, Avishka, Sahil, Sahib, Ayush, and Nitin—are residents of various areas of Delhi.
Panic After ED's Action, More Disclosures Expected
The raid conducted by the ED has created a stir in the fake call center gang. According to sources, several digital devices, laptops, hard disks, mobile phones, and documents have been seized in this operation, which are being subjected to forensic examination. ED officials believe that this gang was operating internationally and that accomplices based abroad may also be involved. A case has been registered under FEMA and PMLA, and further action is being taken.
