Apple may soon add an AI chatbot to its Support app, providing users with fast and smart solutions similar to ChatGPT.
Apple: Known worldwide for its product privacy and innovation, Apple is now preparing to empower its support system with the power of AI. According to recent reports, Apple is working on including a new AI chatbot in its Apple Support app. This chatbot will be based on generative AI technology, similar to OpenAI's ChatGPT, and will provide quick solutions to users before they contact a live agent.
A New Step Towards Technological Innovation
According to a report by MacRumors, developer Aaron Perris found evidence related to an AI chatbot in the Apple Support app's code. Although this chatbot is not currently active in the app, the coding signals clearly indicate that the company is actively developing this feature. This step shows that Apple is now preparing to take its customer support to a new level with AI.
Quick Solutions Before a Live Agent
The most important feature of this AI chatbot is that it will answer users' questions before they contact a live agent. This means that if a user has any technical issues with their iPhone, iPad, or Macbook, they can get immediate assistance from the chatbot. This will eliminate the need for users to wait for a callback or text, saving time and improving the overall experience.
Strategy for Integrating AI in Siri and iOS
Recently, Apple announced that it does not want to create a 'bolt-on chatbot,' but rather deeply integrate AI into its system. However, this chatbot appears slightly different from this policy. Nevertheless, the intention behind it is to provide users with a better and faster experience.
The imprint of AI has also been seen in the developer betas of iOS 18 and iOS 26. Apple has planned to include generative AI for Siri and has also made changes to the interface with a design called 'liquid glass.' All these changes indicate that the company is now focusing as much on software innovation as it is on hardware.
Which AI Model Will Be Used?
Currently, the report does not confirm which AI model Apple will use for its chatbot. However, it will be based on generative AI that will answer user questions in natural language. It is also being said that this model could be based on OpenAI, Google Gemini, or an in-house developed model.
Features Preview: Users Will Be Able to Upload Files and Images
Speaking of a special feature, this AI chatbot may also allow users to upload images and documents. For example, if there is a problem with your iPhone's screen, you can send a photo of it and the chatbot will try to identify the problem. In addition, this feature can also be helpful in verifying warranty, AppleCare+ status, and repair bills.
Not Professional Advice, But a Useful Assistant
This AI chatbot coming to the Apple Support app will act as an assistant, not replacing a technical expert. It is designed to provide initial assistance to users. The company has clarified that its advice should not be considered a substitute for professional technical advice.
Impact on Apple's Privacy Policy?
Now that Apple is introducing an AI-based chatbot, questions may arise regarding user security and privacy. However, Apple has already made it clear that it processes user data on-device and prepares answers without sending their personal information to the cloud. This is the biggest USP of Apple's AI strategy.
